Frequently Asked Questions
Everything you need to know about your Aurora Crate experience.
When will my Aurora Crate ship?
Subscription boxes are processed between the 1st and 5th of every month. Standard shipping typically takes 3-7 business days depending on your location.
Can I return individual items from my box?
To maintain the integrity of our curated collections, we only accept returns of the entire Aurora Crate in its original, unopened condition within 14 days of delivery.
What sizes are included in the apparel items?
We pride ourselves on inclusivity. Most wearable items in our boxes range from size XS to 4XL. Please ensure your style profile is updated with your current measurements.
How do I skip a month or cancel my subscription?
You can manage your subscription through your account dashboard. Simply select 'Skip a Month' or 'Cancel Subscription' before the 25th of the month to avoid being billed for the next cycle.
Are the products inside the crate eco-friendly?
We prioritize sustainability by partnering with ethical fashion brands and using recyclable packaging materials for every Aurora Crate shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.